Privacy Policy

Effective date: July 25, 2026  ·  Last updated: July 25, 2026

Fremont Alignment respects your privacy. This Privacy Policy explains how Fremont Alignment ("Fremont Alignment," "we," "us" or "our") collects, uses, retains and discloses information when you visit fremontalignment.com, contact us or use the features available through our website.

This Privacy Policy applies to our website and website-related communications. It does not govern the privacy practices of third-party websites or services that we do not control.

1. Information We May Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Submit a contact, appointment or quote-request form
• Contact us by telephone, email or text message
• Request information about our alignment services
• Communicate with us about a vehicle or service concern
• Submit a privacy-related request

This information may include:

• Name
• Email address
• Telephone number
• Preferred method of contact
• Vehicle year, make, model and relevant configuration
• Requested service or appointment information
• Information about vehicle condition or modifications
• The contents of messages and attachments you send to us

Please do not submit Social Security numbers, driver's-license numbers, financial-account information, medical information or other sensitive personal information through the website.

Information Collected Automatically

When you visit our website, GoDaddy, Airo and other website-service providers may automatically collect technical information such as:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the website
• Referring website or search source
• Approximate geographic area derived from an IP address
• Website interactions, errors and performance information
• Cookie and similar technology identifiers

We do not use the website to intentionally collect precise GPS location, biometric information, Social Security numbers or financial-account credentials.

Information from Other Sources

We may receive limited information from service providers that support our website, analytics, communications, maps, advertising or business operations. We may also receive information when a customer contacts us through a third-party platform, such as a search engine, map listing, review website or social-media service.

Information received from third parties is also governed by the privacy policies and settings of those third parties.

2. How We Use Information

We may use information to:

• Respond to questions and service inquiries
• Schedule, confirm or discuss an alignment appointment
• Provide information about pricing, availability and vehicle eligibility
• Communicate about requested or completed services
• Operate, maintain and improve our website
• Understand general website traffic and performance
• Protect the security and integrity of our website and business
• Detect or prevent misuse, fraud or unlawful activity
• Maintain appropriate business, service and communication records
• Comply with legal, regulatory, insurance and recordkeeping obligations
• Establish, exercise or defend legal claims
• Carry out another purpose disclosed when the information is collected or authorized by you

We may send promotional communications only where permitted by law. You may ask us to stop promotional emails or text messages. Opting out of promotional communications does not prevent us from sending communications necessary to respond to a request or provide a requested service.

3. Cookies and Website Analytics

Our website and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website use, improve performance and protect against misuse.

Cookies may include:

Essential cookies, which help the website operate properly and provide requested functionality.

Analytics cookies, which help us understand how visitors find and use the website.

Preference cookies, which remember certain website choices.

Advertising cookies, only if advertising or remarketing services are enabled.

Our website is hosted and operated using GoDaddy and Airo services. Depending on the website features enabled, we may also use Google services for maps, directions, analytics or advertising.

You may manage cookies through the cookie banner, when available, and through your browser settings. Disabling cookies may affect certain website features.

The third-party services used by the website may change as we update our website. We will update this Privacy Policy when a change materially affects how personal information is collected, used or shared.

4. How We Disclose Information

Website and Business Service Providers

We may disclose information to service providers that help us operate our website and business. These providers may include companies assisting with:

• Website hosting and maintenance
• Data storage and security
• Analytics and website performance
• Email, telephone and text communications
• Maps, directions and location listings
• Appointment or contact-form processing
• Professional, legal, accounting or insurance services

Service providers receive information only for legitimate business purposes and are expected to process it in accordance with their agreements and applicable law.

Legal and Safety Disclosures

We may preserve or disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order or lawful government request
• Protect the rights, property or safety of Fremont Alignment, our customers or others
• Investigate suspected fraud, security incidents or unlawful activity
• Enforce applicable agreements or policies
• Establish, exercise or defend legal claims

Business Transfers

If Fremont Alignment is sold, reorganized, merged or transfers some or all of its business assets, information may be disclosed to advisers, prospective purchasers or the successor business as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so, request that we communicate with another party or otherwise provide permission.

5. Sale and Sharing of Personal Information

Fremont Alignment does not sell personal information for money.

Fremont Alignment does not knowingly share personal information for cross-context behavioral advertising as those terms are defined under California law.

We do not sell or rent customer names, email addresses, telephone numbers or vehicle-service information to third parties for their independent marketing purposes.

If our practices change, we will update this Privacy Policy and provide any opt-out mechanism required by applicable law before engaging in the new practice.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries and providing requested services
• Maintaining appropriate service and business records
• Meeting legal, tax, accounting, insurance or regulatory obligations
• Resolving disputes
• Enforcing agreements
• Establishing or defending legal claims
• Protecting against fraud, misuse and security incidents

Retention periods vary depending on the type of information, the nature of the customer relationship and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, destroy, anonymize or securely dispose of it in accordance with our normal procedures and applicable law.

7. Data Security

We use reasonable administrative, technical and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication, storage system or method of transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

Fremont Alignment is not responsible for security incidents caused by circumstances beyond our reasonable control, subject to applicable law.

8. Your Privacy Choices

Email Communications

You may unsubscribe from promotional emails by using the unsubscribe method included in the message or by contacting us. We may continue sending non-promotional communications relating to an inquiry, appointment, requested service or legal obligation.

Text Messages

If you request or agree to receive text messages, you may opt out by replying STOP or by contacting us. Message and data rates may apply.

Consent to receive promotional text messages is not a condition of purchasing alignment services. We do not sell or provide your mobile telephone number to third parties for their independent marketing.

Cookies

You may manage available cookie choices through the website's cookie banner or your browser settings.

9. California Privacy Rights

Depending on the law that applies to Fremont Alignment and your request, California residents may have the right to request:

• Information about categories of personal information collected, used or disclosed
• Access to certain personal information maintained about them
• Correction of inaccurate personal information
• Deletion of certain personal information, subject to legal exceptions
• A portable copy of certain information
• Opt-out of the sale or sharing of personal information, if such activity occurs
• Limitation of certain uses of sensitive personal information, if applicable
• Equal service and freedom from unlawful discrimination for exercising privacy rights

These rights are subject to applicable legal thresholds, exceptions and verification requirements.

To submit a privacy request, contact:

[email protected]
(510) 304-0890

Please include enough information for us to understand and respond to your request. We may request additional information reasonably necessary to verify your identity and protect customer information from unauthorized disclosure.

An authorized agent may submit a request where permitted by law. We may require evidence of the agent's authority and verification of the consumer's identity.

We will respond within the period required by applicable law. We may deny or limit a request when a legal exception applies, including when information must be retained to complete a requested service, maintain required business records, prevent fraud, protect legal rights or comply with law.

10. Do Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" setting. Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to every Do Not Track signal.

Where required by applicable law, we will recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

Because Fremont Alignment does not currently sell personal information or knowingly share it for cross-context behavioral advertising, such signals may not change how we handle information.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including maps, directions, review platforms and social-media pages.

We do not own or control those services and are not responsible for their content, availability, security or privacy practices. Information you provide directly to a third party is governed by that third party's policies.

We encourage you to review the privacy policy of any third-party service before providing personal information.

12. Children's Privacy

Our website and alignment services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information to us, contact [email protected] so we can review and, when appropriate, delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, service providers or legal obligations.

The revised policy becomes effective when posted unless a different effective date is stated. The "Last updated" date at the top will identify the most recent revision.

When required by law, we will provide additional notice before a material change takes effect.

14. Contact Fremont Alignment

Questions, privacy requests and concerns regarding this Privacy Policy may be directed to: